What method of payment do you accept?

We accept all major credit cards and PayPal.

How can I contact customer support for assistance with my order?

You can click on the contact us link at the bottom of any page on the website and leave a message. You’ll normally get a response within 24 hours or less.

What is your shipping policy?

Shop R- Us.com offers a 7-day return policy. All goods must be returned in their original condition, unopened, unused, and not damaged. The buyer pays for return shipping with a 15% restocking fee.

Can I track my order once it has been shipped?

Yes. A tracking number can be emailed to you once your order has been shipped.

What should I do if my order is damaged during shipping?

Contact customer support through the contact us link on our website and we’ll be more than happy to assist you.

How can I inquire about a missing item from my order?

You can click on the contact us link at the bottom of any page on our website and leave a message. You’ll normally get a response within 24 hours or less.

Where are you located?

Our store is exclusively eCommerce, and we work with quality warehouses based in the United States and abroad.

What are your hours of operation?

Our website is available to our customers 24/7, however customer service is available via email Monday – Friday 9:00 am – 4:30 pm EST. Visit our Contact Us page for details.

Do you have a phone number?

Yes, we do have a phone number. You can find it on the Contact Us page.